Effective Date: January 5, 2025
Company Name: Credithood LLC
Credithood LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your information when you opt in to receive text (SMS) messages from us. This SMS Privacy Policy explains what information we collect, how it is used, and your rights regarding our messaging practices.
Information We Collect
When you opt in to receive SMS communications, we may collect the following information:
Your mobile phone number
Your name and contact details (if provided)
Appointment and service-related information
Messaging history and responses
Device and carrier information when available
We only collect information that is necessary to deliver relevant communications and improve our services.
How Your Information Is Used
Your information may be used to:
Send appointment reminders and scheduling updates
Provide case status notifications and service updates
Request documents or information needed for your case
Deliver verification codes for account security
Confirm purchases and service enrollments
Respond to customer support inquiries
Send important account notifications
Communicate time-sensitive alerts that may impact your services
We do not use SMS for deceptive marketing practices and only communicate for legitimate business purposes related to your relationship with Credithoods.
Consent to Receive Messages
By providing your phone number through our website, intake forms, service agreements, or other communication channels, you expressly consent to receive SMS messages from Credithoods.
Message frequency varies.
Message and data rates may apply.
Consent is not a condition of purchase, and you may opt out at any time.
How to Opt Out
You may opt out of SMS communications at any time by replying:
STOP – to unsubscribe from messages
HELP – to receive assistance
After opting out, you may receive a final confirmation message verifying your removal from our messaging list.
Data Sharing & Protection
Credithoods respects your privacy.
We do not sell, rent, or trade your phone number or personal information to third parties for marketing purposes.
We may share information with trusted service providers strictly for operational purposes such as messaging platforms, customer support tools, and security verification.
These providers are contractually obligated to safeguard your data and use it only for authorized business functions.
We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
Data Retention
We retain SMS-related information only for as long as necessary to:
Fulfill business and operational needs
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
Security of Your Information
While no system can guarantee absolute security, Credithoods implements industry-standard protections to help secure your personal information. We continually review our processes to enhance data protection and reduce risk.
Third-Party Messaging Platforms
SMS delivery may be facilitated through third-party providers. While we carefully select reputable vendors, message delivery is subject to carrier availability and network conditions. Credithoods is not responsible for delayed or undelivered messages.
User Responsibilities
By opting into SMS communications, you agree to:
Provide accurate contact information
Notify us if your mobile number changes
Maintain the confidentiality of any verification codes sent to you
Updates to This Policy
Credithoods may update this SMS Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted with a revised effective date. Continued participation in our SMS program constitutes acceptance of those changes.
Contact Us
If you have questions about this SMS Privacy Policy or our messaging practices, please contact us:
Credithoods
Email: Help@credithoods.com
Phone: 404-941-4038
Website: www.Credithoods.com/contact